Our VIN lookup only searches seatbelts that have been re-webbed by Belttech NZ.

Check the tag sewn into the seatbelt—it will show who carried out the repair.

Also, make sure you're entering only the last six digits of the VIN, and that they’ve been entered correctly.

The order form is required as part of our NZTA-approved process and must accompany your seatbelt when you send it in.

If you don’t have access to a printer, just write down the required details from the online form and include it in the parcel.

Don’t forget to send us your tracking number by text or email—it helps us avoid delays caused by unlabelled or “mystery” parcels!

You can send your seatbelt using New Zealand Couriers, Aramex, Post Haste, or NZ Post.

To speed things up, we’ve arranged to collect parcels directly from the courier depots near our office every weekday.

Please send your parcel to the depot closest to us, not directly to our street address. The depot will hold it for pickup, allowing us to process your belt faster and get it back to you sooner.

Addresses for each courier depot are listed on the order form.

Once your parcel is sent, be sure to text or email us your tracking number so we can keep an eye out for it.

Sending us your tracking number helps us track your parcel and prepare for its arrival, so we can process your seatbelt as quickly as possible.

Without it, we might not know a parcel is on the way—especially if it's addressed to a courier depot—and this can cause delays.

You can text or email your tracking number to us using the details on our contact page.